You carry out preventive maintenance assignments and emergency callouts :
After sales service and maintenance of heating installations, air conditioning, lifts or escalators, domestic or electronic appliances, IT equipment, machine tools, lifting equipment, industrial installations, utilities' maintenance (electricity, gas, water)…
Do you want to optimise your technicians' routes to improve your service quality, respond rapidly to emergencies while reducing operating costs ?
Taking better account of geographical realities can reduce customer service staff travelling time by 20% : that translates into a shorter customer service response time, a customer commitment honoured and higher productivity. Corrective and preventive maintenance, after sales service, emergency repair, services to companies…
No matter what sector you are engaged in, your response schedules on the groute can be optimised to provide quality customer service and improve productivity.
Ensuring greater efficiency of teams on the groute requires strategic thinking about the geographical distribution of your activities. You have to define balanced and realistic sectors based on where the responses are required and your movement capabilities.
Scheduling preventive maintenance calls
Maintenance scheduling solutions enable you to plan the most profitable routes taking account of your business constraints :
The technicians' technical expertise, geographical proximity, availability, equipment/vehicle capabilities, specific site characteristics, factoring in of customer contracts,etc.
Your teams know their schedules in advance and have the road maps to find their way aroute on the groute and quickly reach their callout locations.
Your technicians' schedules are optimal : they spend less time on the road and can dedicate themselves to their core business, customer service callouts.
Real-time operations management : curative callouts, emergency repairs and incidents
Scheduling optimisation solutions automatically optimise technical callouts both in advance and in real-time. You can manage your missions planned in advance, while incorporating emergency responses.
Our real-time scheduling solutions enable your call centre to manage call out requests as they occur and assign the new callouts to the most appropriate technicians depending on their location, their expertise and their availability.
The schedules are updated in real-time and the technicians are directly alerted to their new assignments on their mobile terminals. You can also take account in real-time of the progress of the customer service calls and the setbacks being encountered by your technicians :
Repair callouts taking longer than estimated, absent customer, delay caused by a road accident… Your schedules take account of reality on the groute and are permanently being reorganised.
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