Planning appointments for a fleet of sales people or technicians spread over a large territory while complying with customer constraints, service agent skills and service commitments can very quickly turn into a major headache for the planner.

Numerous parameters generate so many possible permutations that the equation is not a simple one to solve. This is where the computer’s calculating power comes into its own in quickly calculating the best solutions for company and customer alike.

The geographical dimension is also fundamental in the proposals the solution offers : cue the concepts of geo-planning or geoscheduling to take account of the real distances between appointments and to reduce the mileage clocked up as far as possible by geographically grouping movements into optimised rounds.