Français
English
Español
Italiano
Português
India (EN)
Call centre platforms enriched with geographical features
Accurate call location
Whether the call is incoming or outgoing, the address in question is rapidly located and pinpointed on the map. Using the navigation features, the remote operator moves, zooms and searches for information directly on the map.
Dynamic display
The platform’s technologies permit a dynamic and rapid cartographic display on an intranet or extranet browser, providing optimal legibility in real-time of text and symbols such as place names, street or road names, traffic direction and street numbers.
Route calculation
The route calculation features on offer are an invaluable navigational aid. Accurate roadmaps are published and can be exported to mobile terminals.
Search for the nearest
In the case of incoming calls, distance calculation makes it possible to look automatically for the nearest service provider to any address and to indicate how far away he is by road. A list of service providers is displayed in order of priority.
Emergency calls
Certain vehicles are equipped with on-board Telematic equipment enabling emergency calls to be sent in the event of an accident. Triggered automatically or manually, the call is located on the platform, enabling the operator to know where the accident has occurred in real-time. Thanks to the instant identification of the nearest centre, the operator is able quickly to dispatch assistance to the scene.
Administration
The administration module enables simple and secure management of the application : user profiles, security and access rights, configuration of optimisation parameters…Extension